Privacy Policy

At Claimberry, we are deeply committed to the privacy and security of your personal and medical information. We understand the sensitivity of healthcare data and the importance of maintaining confidentiality in all our operations.

What Information Do We Collect?

We collect information you provide to us directly when you use our services, including:

Contact Information: Name, address, phone number, email address
Demographic Information: Date of birth, gender
Medical Information: Health conditions, diagnoses, treatment history, insurance information (with your explicit consent)

We may also collect some information automatically, such as:

Device Information: Device type, operating system, IP address
Usage Data: How you use our website and mobile app

How Do We Use Your Information?

We use your information to:

Provide you with patient advocacy services
Communicate with you about your claims and healthcare needs
Improve our services
Send you informational updates (with your consent)

HIPAA Compliance

Claimberry is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its associated regulations. We understand that your medical information is protected health information (PHI) under HIPAA, and we take all necessary steps to safeguard it. This includes:

Administrative Safeguards: We have implemented policies and procedures to ensure the confidentiality, integrity, and availability of your PHI. These policies address issues such as access controls, risk management, and user training.
Physical Safeguards: We maintain physical, environmental, and technological safeguards to protect your PHI from unauthorized access, disclosure, alteration, or destruction. These safeguards include secure data centers, encryption, and access control systems.
Technical Safeguards: We implement technical security measures to protect your PHI, such as encryption for data at rest and in transit, access controls, and audit trails.

How Do We Share Your Information?

We will never share your personal or medical information without your explicit consent. However, we may share some information with third-party vendors who help us provide our services, such as data storage providers or communication platforms. These vendors are contractually obligated to comply with HIPAA and maintain the confidentiality of your information.

We may also disclose your information if required by law or to protect the rights and safety of ourselves or others.

Your Rights

You have the right to access, update, and correct your personal information. You can also request to opt-out of receiving marketing communications from us. To exercise these rights, please contact us at info@claimberry.co.

Security

We take a number of precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. These include, but are not limited to, those mentioned in the HIPAA Compliance section.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email (if you have provided us with your email address).

If you have any questions about this Privacy Policy, please contact us at info@claimberry.co.

Privacy Policy

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